Wells Fargo has denied a customer’s request for a refund after a scammer drained $18,000 from her account, according to a new report.
Virginia resident William Sroufe lost more than $18,000 on Dec. 17 in a phone scam in which the caller posed as Wells Fargo, local news outlet WWBT reports.
The caller ID showed the name Wells Fargo, and the scammer claimed to have noticed fraudulent activity on Sroufe’s account.
The scammer said the bank needed to block the account and Sroufe agreed.
The caller then claimed that the money had been moved to Cash App and mentioned Bitcoin, raising Sroufe’s suspicions. When Sroufe checked his banking app, he discovered that the account had been drained of more than $18,000.
Sroufe says he didn’t receive an email alert from Wells Fargo about unusual activity until after the loss. He contacted the bank’s fraud department, which closed the account.
Sroufe filed a claim, but Wells Fargo denied it and sent a letter stating there was “no evidence of fraud.” Sroufe strongly disputes the bank’s conclusion.
“Authorization by deception is not consent. And that’s what I kept telling them.”
At the time of publication, Wells Fargo has not commented on the case.
Follow us on X, Facebook and Telegram
Don’t miss a thing – sign up to receive email alerts directly to your inbox
Check price action
Surf Hodl’s Daily Mix
 
Disclaimer: The opinions expressed on The Daily Hodl are not investment advice. Investors should do their due diligence before making high-risk investments in Bitcoin, cryptocurrencies, or digital assets. Please note that your transfers and trading are at your own risk and any losses you may incur are your responsibility. The Daily Hodl does not recommend the purchase or sale of any asset, including cryptocurrencies, nor is it an investment advisor. Please note that The Daily Hodl participates in affiliate marketing.
Image generated: Halfway through the trip
